FREQUENTLY ASKED QUESTIONS

What we mean by that is that in order for you to use the product, we will have to apply some specific qualities to the software and hardware to suit your specific application. Due to the product's direct lineage from a custom solution, its functionality must be specified to the application.

The answer to this question depends on the complexity of the request and the quantity of the order. Please call us for more details.

We are happy to provide repairs in-house, but in order to do so, we will need details on the issue to determine whether or not the problem is due to user error. If the problem falls outside warranty, any analysis fees and repair costs are at the customer's expense. We advise that you review the technical concerns we frequently receive and consult your OEM before making the decision to return the device.

An xtremeDB with an enabled controller (-100) can be used as either a primary controller or an I/O Node, but a standard CAN module cannot be used as a controller.

This indicates a problem with the CAN connection, most likely a wiring problem with the CAN Hi/CAN Lo, or the CANbus is not properly terminated.

You're seeing a pop-up because the application was downloaded from an internet source. We assure you, this application was safely designed and updated by our in-house software engineering team to specifically and only service your devices. To view specific instructions on how to remedy this, visit our Programming Tools page.

Yes, but only our J1939 series. Our PC tools require a UCG (included in our Programming Kit), but any J1939 CAN peak system will be able to communicate normally with the J1939 series.

The connection issue lies with a failed connection to the UCG via the USB, not your device. Try another port, and if the issue persists, check the status and permissions of your computer's ports and recognized devices.

This indicates an issue between the UCG and the xtremeDB. The COM light should be solid; if it is not, the most likely cause is the lack of a terminating resistor.

Most often, the case is that the messages are not spaced enough: J1939 requires a minimum message spacing of 4 mSec. Another possibility is that you are not waiting for the confirmation message. The other possibility is that you are sending configuration messages during normal operation; do not do this.

16 active xtremeDB blocks can be connected to the same network. This is because the Source Address (SA) runs from 0 to 15. Because SA doesn't apply to passive blocks, there can be an unlimited number of these in any given system.

Most likely, the device is doing what it was designed to do: guarding against overcurrent and short circuit failures to protect itself and other devices. See the FLT LED flash code to determine whether it is a case of overcurrent or short circuit. If it happens at start-up, check inrush; if it happens during operation, check flyback energy.

Every output registers voltage when it is off; this is a normal characteristic of Data Panel solid-state devices. Check for open load situations.

This means that the switch panel does not have a connection to the controller; check the COM LED on the back for flashing to confirm this. It could also mean that you are connecting to a display that has not been programmed to match the system controller. Most displays are customized for our OEM partners, and must be purchased as a spare part from them.

Because our switches have only one direction of flow, it is likely that you have set up your system in an incorrect configuration for the device's capabilities. See our High Current Switch page for more information about correct and incorrect set-ups.

Either your device needs secondary configuration, or the device functionality you have replaced is not where the issue lies. See your OEM for more information.

This part may be a custom part; you should reach out to the original equipment manufacturer for support. While we manufacture the component, many times there is further customization that happens at the OEM that makes it impossible for us to support or supply the parts directly. Your chassis manufacturer is likely unable to help.

All of them except for DPLogic. This update is new as of May 2021. You talked, and we listened; see for yourself on our Programming Tools page. If you have difficulty running the programs, you may not have a PCAN driver installed, or may not have unblocked the files in Properties. See our Programming Tools page for more instruction.